FREQUENTLY ASKED QUESTIONS

Wellington Place of Mason's community amenities include a sparkling pool with generous sundeck, newly upgraded 24-hour fitness center, and a dog park. Our gated community is set in a serene and wooded neighborhood, offering residents a peaceful retreat while remaining close to everything Mason has to offer.

Yes, Wellington Place of Mason has a newly upgraded 24-hour fitness center. We also have a sparkling pool with a generous sundeck.

Yes, Wellington Place of Mason has a dog park for our furry residents to enjoy.

Wellington Place of Mason has a variety of floor plans in one-, two-, and three-bedroom configurations.

No, Wellington Place of Mason does not have electric vehicle charging stations.

Yes, Wellington Place of Mason has parking available for residents within our gated community.

Yes, Wellington Place of Mason is a gated community, providing an added layer of security and privacy for our residents.

Wellington Place of Mason is located in Mason, OH. Our community is set in a serene and wooded neighborhood with quick access to I-71 and I-275.

Wellington Place of Mason is in the Sycamore School District.

Wellington Place of Mason is in close proximity to Deerfield Town Center, offering convenient access to a variety of shopping, dining, and entertainment options.

Yes, Mason, OH, is a vibrant suburb offering top-rated schools, a welcoming community, and abundant parks and recreation facilities. The city is home to attractions like Kings Island and a growing business sector, making it ideal for families and professionals. Its combination of safety, convenience, and quality of life has consistently earned it recognition as one of Ohio's best places to live.

Yes, we conduct a third-party screening that looks at credit history, rental history, and criminal background. The screening does not have specific credit score criteria but does flag items such as recent evictions, bankruptcies, felonies, and monies owed to previous landlords.

Yes, we accept guarantors. Guarantors must also complete an application for residency, undergo screening, and meet our resident qualification criteria.

Security deposits are refundable contingent upon any damage to the apartment home beyond normal wear and tear. Please check your lease agreement for details about our security deposit requirements.

We do run special offers from time to time. Please check the homepage on our website, our Google posts, or contact our team to find out about any current specials.

Yes, we are a pet-friendly apartment community. We require all pets to be registered with our community, and certain pet fees may apply. Please visit our pet policy page for more information.

While we are a pet-friendly apartment community and love our resident pets, certain aggressive breeds, including mixed breeds, are restricted. We do not allow the following aggressive breeds/mixes at our communities, including, but not limited to Rottweiler, Chow, Presa Canario, Doberman, Akita, Pit Bulls (Also known as American Staffordshire Terrier, Staffordshire Bull Terrier, or Bull Terrier). We generally welcome any pets you'd find at your local pet store to join you in your home. Any animals that aren't cats or dogs need to stay in a cage or tank. Aquarium tanks over 50 gallons are prohibited, and non-domestic animals are not allowed. Note: Registered service and assistance animals are not subject to the same restrictions under our pet policies.

Yes, you can reach our team anytime to place a routine or emergency service request by calling our 24/7 service hotline. If you call outside of office hours, our on-call service associate will be on hand to address requests that qualify as an emergency.

If you experience excessive noise from a neighbor or outside our community quiet hours, please contact our community team so we can help address your concerns. If you ever feel like a neighbor's safety is at risk, please call 911.

You can make certain changes, like painting walls and hanging wall art, to reflect your personal style while still complementing the rest of your community and protecting your security deposit. Please check your lease agreement or ask our community team about specific decorating policies.

Our lease agreement gives the community team the right to enter a resident's apartment home at any time. However, we try to make residents aware of any scheduled inspections or any need to enter their home at least 24 hours in advance. In the case of an emergency, like a leak, management has the right to enter without advanced notice to prevent further damage to the apartment home or community.

Rent is due on the first of each month.

You can visit our Residents' Portal to easily pay your rent & manage your account.

Yes, please check your lease agreement for more information about our late fee policies.

Yes, our early termination policy is defined in your lease agreement. However, there are some exceptions to this. Please contact our team for more information.

No, we do not permit short-term renting or subletting of any sort in our community. Homestay services such as Airbnb or VRBO are also prohibited.

Yes, we have a 30-day money back guarantee, you can read our policy for more details about this offer.